Effective Date: April 14, 2017
Here at Dallas Virtual Marketing dba. ImprovPal.com (IMPROVPAL), we’re very confident that you’re going to love our products and services. That’s because we put a lot of positive energy – even love – into everything we create for you.
“One-Time Payment Products” Refund Policy
All products that incur a one-time payment option, that are offered under the IMPROVPAL brand, have a 30-DAY REFUND POLICY. This means that as a customer you have the right to request a 100% complete refund within the first 30 days of your purchase.
“Subscription Products” Refund Policy
All products that incur a recurring or subscription payment option, that are offered under the IMPROVPAL brand, have a 30-DAY REFUND POLICY, only on the initial purchase. Any recurring renewal charges are NOT subject to a refund.
You MUST contact Digital Kickstart support before the renewal date to not be charged for an upcoming recurring payment.
How Refunds Work
The refund period starts from the day you purchased the product unless otherwise specified.
All physical materials you might have received, such as physical books, DVDs, CDs and the link, need to be returned to us for your refund to be processed.
Of course, digital products you’ve downloaded cannot be “returned” to us, so we trust you to not re-sell or otherwise re-distribute those files. Also, if you get a refund but continue to use a product you purchased from us it is a violation of intellectual property rights laws (in other words, it’s stealing, and can be subject to legal action).
How Cancellations Work
To cancel a recurring subscription, simply contact SUPPORT@VIDPENGUIN.COM. Please include the words “Cancel Subscription” and specify the product and purchase email address used. Please allow up to 48 hours for all cancellation requests.
How to Request a Refund
Simply email your refund request to SUPPORT@VIDPENGUIN.COM. Please include the words “Refund Request” in the subject line of your email to help us get to it quickly ALONG WITH YOUR COPY OF THE JVZOO RECEIPT.
IMPORTANT REFUND INFORMATION: It may take up to 7 business days for your refund to be credited back to your account.
It would be very helpful to us if you’d also tell us why you’re requesting a refund. This is NOT required, and we won’t use this information to try and “sell” you something else. But we do take feedback seriously, and it really does help us make better products and improve our sales process. We want every customer to be satisfied!
Should you have any questions about our no refund policy, please reach out to SUPPORT@VIDPENGUIN.COM.
This refund policy was last updated on April 14, 2017.